FAQs

1. How can I track my order?

  • Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on the respective courier service's website or app.

2. What should I do if I receive a damaged product?

  • If you receive a damaged product, please contact our customer support team within [X] days of receiving the order. We will guide you through the return or exchange process and ensure that you receive a replacement or refund accordingly.

3. Can I cancel my order after it has been placed?

  • Orders can only be canceled within 2 hours of order placement. Once the order has been processed, cancellation requests will not be entertained. Please refer to our cancel order policy for more details.

4. How long does it take to receive a refund for a canceled order?

  • Refunds for canceled orders are processed promptly. If the cancellation falls within the specified timeframe, you will receive a full refund to your original payment method. However, if there is a delay due to unforeseen circumstances, such as logistical issues, we will ensure that the parcel is delivered within 24 hours from our end.

5. Do you offer international shipping?

  • At present, we only offer shipping within Pakistan and do not facilitate international deliveries.

6. What payment methods do you accept?

  • We accept payments via credit/debit cards, bank transfers, and cash on delivery (COD) for orders within Pakistan. Please note that payment methods may vary depending on your location.

7. How can I contact customer support?

  • Our customer support team is available via email, phone, or live chat during our business hours. You can find our contact information on our website's 'Contact Us' page.

8. Can I change the delivery address after placing an order?

  • Once an order has been placed, we are unable to change the delivery address. Please ensure that the provided address is accurate and complete to avoid any delivery issues.

9. Do you offer free shipping?

  • We may offer free shipping for orders exceeding a certain value. Details regarding eligibility for free shipping will be mentioned on our website.

10. How do you ensure the safety of my personal information?

  • We take the security of your personal information seriously and implement industry-standard security measures to protect it. Your information is encrypted and stored securely, and we do not share it with third parties without your consent.

If you have any other questions or concerns not addressed here, please feel free to reach out to our customer support team for assistance. We are here to help!