Return or Exchange Policy

1. Eligibility for Returns or Exchanges:

• We accept returns or exchanges for damaged products only. If you receive a damaged item, please notify us within 24 hours of receiving the order to be eligible for a return or exchange.

2. Condition of Returned Products:

• Returned products must be unused, in their original packaging, and in the same condition as received.

3. Return Process:

• To initiate a return or exchange, please contact our customer support team via email or phone with your order details and a description of the damage.
• If you have an opening parcel video showing the condition of the product upon delivery, please provide this as it will expedite the process.

4. Refund Policy:

• If you have an opening parcel video showing the condition of the product and it clearly demonstrates the damage, we will issue a full refund to your original payment method upon receiving the returned item.
• If an opening parcel video is not available, we will arrange for the damaged product to be picked up by our courier service. Once the damaged product is received and inspected, we will either issue a refund or arrange for a replacement product to be delivered, depending on your preference.

5. Replacement Process:

• If you opt for a replacement product, we will ensure that the new item is properly packed with bubble wrap and placed in a plastic bag to prevent any further damage during transit.
• We strive to process replacement orders promptly, and delivery times will be communicated to you accordingly.

6. Shipping Costs:

• We will bear the shipping costs associated with returning the damaged product and delivering the replacement item.

7. Exclusions:

• Products that have been used, altered, or damaged due to mishandling by the customer are not eligible for returns or exchanges.

8. Customer Support:

• Our customer support team is available to assist you throughout the return or exchange process. Please feel free to reach out to us with any questions or concerns.

9. Policy Updates:

• We reserve the right to update or modify our return or exchange policy at any time without prior notice. Any changes to the policy will be reflected on our website.

By placing an order with us, you agree to abide by the terms and conditions outlined in this return or exchange policy. Thank you for choosing Flash Store. We value your satisfaction and are committed to providing you with quality products and excellent customer service.